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Deposits

Deposits can be made from inside the Client Portal.

If this is your first time making a deposit please read the following:

  • Not all deposits made will be reflected in your account, immediately.
  • Please refer to the Deposit Methods table below for more detailed information.
Method** Processing Time Min Deposit Currency Restrictions Fees
MasterCard Instant 200 USD, AUD, GBP, EUR, SDG, CAD A$10k/transaction
A$50k/30 days		 Zero
Visa Instant 200 USD, AUD, GBP, EUR, SDG, CAD A$10k/transaction
A$50k/30 days		 Zero
Bank EFT 1-2 Business Days (Australia)
3-5 Business Days (Intl.)		 200 USD, AUD, GBP, EUR, SDG, CAD None Zero
Neteller Instant 200 USD, AUD, GBP, EUR, SDG, CAD None Zero
BPay 24 - 48hrs approx 200 AUD only None Zero
POLi Instant 200 AUD only None Zero

**Fees

  • Deposit facilities are to be used for trading only.
  • Please keep in mind that we cover the merchant fee’s for Neteller and Credit Card deposits on behalf of our clients - in some cases up to 4% of the deposit amount. We are happy to do so as long as our clients are using the facility to deposit funds to trade with and not to game the system for their own benefit such as reward points on their account.
  • If a client deposits funds via Neteller or Credit Card and then requests a withdrawal of these funds with no trading (or minimal trading) on their account then we reserve the right to charge the applicable merchant fees to the clients account upon their withdrawal. We will actively notify clients where we find suspicious activity. Recurring cases of abuse will see the clients account immediately closed.

Third Party Payments

Signal Provider does not accept payments from third parties. Please ensure all deposits into your Signal Provider trading account come from a bank account in the same name. Payments from a joint bank account will be accepted if the account holder is one of the parties on the bank account.

Processing time

To avoid any delay, please ensure you include your reference number as this helps us match your funds. To find your reference number please refer to your initial funding instruction email or log into Client Portal.

Withdrawals

Withdrawal request can be done from inside the Client Portal.

If this is your first time making a withdrawal please read the following:

  • Withdrawal request submitted before 10 AM AEST/11 AM AEDT (00:00 GMT) will be processed the same day. Any request after will be processed the next business day.
  • Withdrawal usually take a couple of business day. However, there may be delays with your bank which are outside of our control.
  • Bank withdrawal - This can only be returned to a bank account in the same name as your Signal Provider trading account
  • Credit card withdrawal - Only the initial deposit amount can be returned to the credit card. Amounts above this must be returned via bank wire.
Method Processing Time* Min Amount Currency Restrictions Fees
MasterCard 1-10 Business Days 1 USD, AUD, GBP, EUR, SDG, CAD None*** Zero
Visa 1-10 Business Days 1 USD, AUD, GBP, EUR, SDG, CAD None*** Zero
Bank EFT 1-2 Business Days (AU)
3-5 Business Days (Int.)		 50** USD, AUD, GBP, EUR, SDG, CAD None Zero + Intermediary Bank Charges
Neteller Instant once actioned 1 USD, AUD, GBP, EUR, SDG, CAD None*** Zero

*Processing time is the expected duration for a withdrawal to be received by the client. All withdrawals submitted on the same day before 10 AM AEST/11 AM AEDT (00:00 GMT) will be submitted out.

**This amount is to take into account intermediary bank charges that can detract from the withdrawal amount.

*** If a client deposits funds via Neteller or Credit Card and then requests a withdrawal of these funds with no trading (or minimal trading) on their account then we reserve the right to charge the applicable merchant fees to the clients account upon their withdrawal. We will actively notify clients where we find suspicious activity. Recurring cases of abuse will see the clients account immediately closed.

Protecting Your Assets

Client Money

The protection of your money is of paramount importance to Signal Provider. All client money is managed in accordance with client money laws and kept separate from company funds. Client money is held in segregated Client Trust Accounts with Westpac bank, an AA rated Australian bank regulated by APRA and ASIC.

Every financial services regulator enforces their own unique set of laws, rules and protections around client money. This means the Signal Provider entity you are contracted with will determine the statutory protections afforded to your money held with us and what those funds can be used for, detailed below.

  Australia Vanuatu
Contracting Entity Signal Provider Pty Ltd Gleneagle Securities PTY Limited trading as Signal Provider FX
Authorised by ASIC VFSC
Does Signal Provider offer client money protection under the ASIC Client Money Reporting Rules 2017? Yes No
Is client money required to be kept in segregated client trust account? Yes Yes
Client money can be used for hedging? No Yes
Deposit compensation scheme? (limit) No compensation scheme No compensation scheme
Customer support 24/5 24/5
Deposit / withdrawal fees No fees No fees

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